FAQ

1. When will my order ship?

Our processing time for custom orders is 5 -7  business days. Our items are made to order. Orders are packaged and shipped Monday thru Friday.  Orders on the weekend are processed the following business day. Please review our shipping policy for further details. 

2. I can't track my order, Please advise?

Tracking numbers will be generated after a customer's order is fully processed.  Your tracking numbers will update as soon as USPS scans and processes your order in their system.

3.  My order says "delivered" but I haven't received anything. Please advise?

If you have not received your package after it says it has been delivered you will need to contact your local post office.  Once packages are in the hands of USPS merchant, we are no longer responsible.  A claim can be filed with your local USPS or USPS for lost, stolen, misplaced packages as well as incorrect address.  We ship to the address provided by customer.

4.  I picked the wrong size, Can I exchange it?

Exchanges must be made within 14 days of the delivery date. Items must be in new condition to receive an exchange. Please email us at AbsolutelyKraftyCD@gmail.com to request an exchange. 

• All items are made to order so please double check your size, color, and quantity.  (Please check return/exchange policies for further information)

5. I received the wrong item, I purchased, Please advise? 

If we made an error, please email us at AbsolutelyKraftyCD@gmail.com. We will need a picture of the item you were sent for our records. 

6.  My order was cancelled, Please advise?

Orders with an alert of potential fraud will be cancelled.  We will reach out before a cancelling for confirmation.

7.  Do you accept custom design orders?  

Yes, we love creating custom items! Don't hesitate to get in touch with us at AbsolutelyKraftyCD@gmail.com with your ideas and specifications, and we'll work with you to bring your vision to life.

8. How can I stay updated on new products and promotions?

Follow us on social media and sign up for our newsletter to stay informed about new products, special offers, and upcoming events.